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JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

  • Develop new user-facing features
  • Build reusable code and libraries for future use
  • Ensure the technical feasibility of UI/UX designs
  • Optimize application for maximum speed and scalability
  • Assure that all user input is validated before submitting to back-end
  • Collaborate with other team members and stakeholders

Requirements:

  • Exceptional front end web development skills using modern HTML5, CSS 3, JavaScript and JSON, REST API, (Vue.js / Layabox)
  • Front- end debugging experience
  • Strong knowledge in WordPress, Laravel and other platforms
  • Have a strong understanding of responsive design
  • Must be a graduate of a Bachelor’s Degree in Information Technology, Computer Science, or any related discipline.
  • With at least 5 years of relevant experience.

JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

  • Develop new user-facing features
  • Build reusable code and libraries for future use
  • Ensure the technical feasibility of UI/UX designs
  • Optimize application for maximum speed and scalability
  • Assure that all user input is validated before submitting to back-end
  • Collaborate with other team members and stakeholders

Requirements:

  • Exceptional front end web development skills using modern HTML5, CSS 3, JavaScript and JSON, REST API, (Vue.js / Layabox)
  • Front- end debugging experience
  • Strong knowledge in WordPress, Laravel and other platforms
  • Have a strong understanding of responsive design
  • Must be a graduate of a Bachelor’s Degree in Information Technology, Computer Science, or any related discipline.
  • With at least 5 years of relevant experience.

JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

  • Proven software development experience in PHP for 5 years up.
  • Solid experience of 3 years up in Laravel and Lumen with standard coding (artisan experience).
  • Comfortable to WORDPRESS API creation but not limited.
  • Experience on Payment Integration like stripe, gcash, dragonpay etc.
  • Experience 1 – 2 years on Linux environment (Setup server, installation of apache, mysql, git, vhost etc).
  • Excellent understanding in creating API / Web Services with above security standards.
  • Experience on SOLID principles of programming.
  • Must have project experience of 1 year in VueJS.
  • Experience on web technologies including HTML, Bootstrap (CSS), Javascript, AJAX, JQuery, lodash, POSTMAN.
  • Experience on implementation of Unit Testing.
  • Must have self-initiative to do rigid testing.
  • Excellent understanding of version control tools like GIT.
  • Passion for best design and coding practices and a desire to develop new bold ideas.
  • Good knowledge of relational databases like mysql.
  • Experience in database optimization and partition.
  • Comfortable in creating systems documentation
  • Comfortable with both object oriented and procedural programming methodologies.
  • Must have passion in coding and programming. NOT a bundy clock person
  • Excellent understanding with implementation of File Caching, CSS & HTML compressions.
  • Must have successful portfolios to demo and demonstrate technologies used.
  • Above average problem-solving skills.
  • Must have knowledge and initiative on how to debug bugs of others’ works.
  • Must know how to investigate issues/bugs of others’ works

Requirements:

  • Modifying existing code with new features available in current and future deployments of PHP/MySQL.
  • Efficiently handles tasks in a reasonable amount of time.
  • Creative mind to develop innovative and unique solutions to complex problems on high traffic websites.
  • Write clean well-designed code.
  • Produce detailed specifications.
  • Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality.
  • Contribute in all phases of the development lifecycle.
  • Develop and deploy new features to facilitate related procedures and tools if necessary.

JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

  • Supports team manager and performs management duties when team lead is absent or out of office
  • Provide training and guidance to Level 1 and 2 engineers
  • Assists in strategies to promote team member adherence to company regulations and performance goals
  • Create reports to update team’s progress
  • Monitor existing systems to ensure structural integrity
  • Implements the development and installation of new hardware and software
  • Install and configure operating systems and other software and routinely test installed software for glitch detection and other
  • issues

  • Design and implement security systems and redundant backups to maintain data safety
  • Write custom scripts to reduce the need for human intervention

Requirements:

  • Minimum of 3 years of working experience in the related field
  • Excellent verbal and written communication skills in English
  • Bachelor’s Degree in Information Technology, Computer Engineering or a related field required (Master’s preferred)
  • 3+ years of experience in system engineering and IT support required
  • Proven track record of success in installation and maintenance of LINUX-based and Windows-based software
  • Experience creating automated scripts
  • Willingness to sign a confidentiality agreement and protect trade secrets
  • Exceptional system administration skills and knowledge

JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

  • `Aggregating-API` related applications development and maintenance

    • integrate with 3rd party game providers.
    • troubleshooting for incidents and problems.
    • maintain existing system functions.
    • develop new functions as requests and requirements.
    • providing technical inquiry for internal and external clients.
    • accomplish the tasks and missions which managers assign.
  • Developing functions as requirements and timeline for `Aggregating-API`.
  • Maintain application of `Aggregating-API` within OLA/SLA.
  • Formulate action plan and solutions for ‘Aggregating-API’ maintenance.
  • Formulate action plan and solutions for ‘Aggregating-API’ server maintenance.
  • Formulate action plan and solutions for ‘Aggregating-API’ system function development.
  • Formulate action plan and solutions for ‘Aggregating-API’ troubleshooting on incidents and problems.
  • Version control via `GIT`.
  • Contribute completed technical documents.
  • Ensure end-to-end service quality can meet the defined OLA/SLA.
  • Analysis requirements and define developing items.
  • Enhance team’s performance and technological level.
  • Be able to process incidents and problems within OLA/SLA.

Requirements:

  • Have 5 years actual experience in online casino game back office development.
  • Have 5 years actual developing experience with PHP Lumen and Lavarel.
  • Have 5 years actual developing experience in API functions development.
  • Have 3 years actual developing experience with MySQL.
  • Have 3 years actual operational experience with system service maintenance.
  • Have 3 years experience in analysing data flow.
  • Have independent thinking.
  • Have problem analysis and resolution capabilities for troubleshooting and debugging.

JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

Data analyst perform a number of specific duties as part of Business Intelligence efforts. These are the following accountabilities and responsibilities:

  • Identify what business needs, what problems it is facing and how to optimize its operations
  • Develop a new research process for both quantitative and qualitative approach
  • Recommend new studies and lead team efforts in creating new research
  • Output Creation and Recommendation reporting
  • Use data and reports from within the team to identify problems and solutions for business
  • Monitoring if the forecasted success criteria meet at a certain level after the development
  • Creating Business Insights and Analytics
  • Ensure all outputs of BI are well studied and analyzed
  • Creating the output and result of the studies
  • Creation of market trends monitoring and other outside information
  • Ensuring the delivery of Reports and studies on time to the BI Team Lead

Requirements:

  • Bachelor's degree in Statistics, Mathematics, Computer Science, Business Management or specialized training/certification. Or equivalent work experience
  • One to three years of experience as a financial or business data analyst
  • Experience in data analysis programs such as R, SPSS, SAS, etc.
  • Analytical skills that allow for the development of data-driven reports
  • Demonstrated ability to manage time and prioritize projects to meet deadlines
  • Ability to use SQL, PowerBI (or similar) and Microsoft Excel to create pivot tables, graphs and charts
  • Strong written and verbal communication skills to effectively relate data to coworkers
  • Excellent critical thinking skills to help solve business problems and make decisions
  • Tendency to pay close attention to small details that could impact results
  • General knowledge of business operations, objectives, strategies, process and information flow

JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

  • Coordinates the implementation of Incident Management Process within the assigned shift.
  • Drive the Critical Incident Management process lifecycle as defined. Work towards faster resolution of critical Incidents by bringing in the concerned Resolver teams together.
  • Handles escalation (Major/Critical Incidents).
  • Ensures effective coordination of incident management activities to restore services within SLA
  • Effective co-ordination / accurate, detailed and timely communication of activities to restore service between Support Groups, Management, and Project.
  • Maintain/source all relevant data pertaining to critical Incidents, so as to be able to prepare any reports required by Senior Leadership.
  • Suggest service improvement initiatives based on day-to-day experience gained from handling critical Incidents.
  • Advise the opening and tracking the ticket with Problem management where Major/Critical Incidents (more than 3) are reoccurring and root cause is unknown.
  • Follow up with the Service Provider for escalated RFO (Reason for Outage). Resolve customer escalations and enhance customer satisfaction.

Requirements:

  • Bachelor’s Degree in IT related field is preferred.
  • 2 or more years’ experience in Information Technology and Incident Management and IT Operation
  • Strong verbal and written communication skills, with the ability to translate technical information to business terminology.
  • Possesses strong attention to detail, leadership, problem solving and analytical skills.
  • High level understanding of multiple IT platforms (i.e. Cloud, Network and System Appliance, Monitoring tools, CloudFlare, Security and Programming skills)
  • Excellent analytical skills and a proven track record in developing and implementing innovative solutions to complex business problems
  • Excellent in planning, designing, implementing and supporting ITSM processes
  • Experience with ITSM iTOP or any ticketing system
  • ITIL Certified

JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

  • Takes the ownership of the Critical Incident and ensures the analysis of its business impact and the coordination / driving of the resolution by synchronizing efforts and bringing together the relevant resolution teams.
  • Chairs the Critical Incident Management `War Room` meetings.
  • Responsible for Communication to the IT management and Business for all Critical incidents ongoing and resolved.
  • Contributes to the activation of ad-hoc communication plans for specific Critical Incidents.
  • Contributes to the activation of Critical Incident procedure when relevant.
  • Ensures that, following the resolution of each incident, that the incident is documented and logged appropriately.
  • After the Critical incident resolution, coordinates the Post Incident Review with the involved Delivery teams.
  • Ensures that, following the resolution of each P1 Incident, Problem Management is initiated to diagnose the underlying cause of the Incident.
  • Communicates actively with the different members of the teams involved in the Critical Incident Management resolution.
  • Ensures terminology used (technical or business) is understood by both business and technical teams.
  • Availability to work outside normal business hours.
  • Ensure all the re-occurring incident are properly escalated to problem management and address the mitigation plan
  • Ensure the all incident report are properly address to respective team for the feedback and improvements
  • Generate and discuss the weekly/monthly report and performance

Requirements:

  • Language: fluent English, mandarin is a plus.
  • Have independent thinking.
  • Have problem analysis and resolution capabilities.
  • At least 5 year of relevant working experience in Incident Management in a complex technology environment.
  • Thorough knowledge of IT concepts, strategies, and methodologies
  • Thorough knowledge of business functions and extensive understanding of business operations, strategies, and objectives
  • Familiar knowledge of Process and IT service management concepts such as ITIL and ITSM.
  • Highly independent and self-directed individual capable of working with minimal supervision.
  • Able to coordinate a team of people in multicultural environment, including IT providers, IT technical teams, as well as technicians from business areas
  • Excellent interpersonal, organizational and customer services skills with ability to communicate effectively with both technical and non-technical stakeholders.
  • Sense of urgency.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Must be technically literate and be able to articulate technical issues in a meaningful way to both engineers and executive level management.
  • The ability to communicate confidently and clearly on conference calls, in meetings and via email, at all levels of the organization is essential.
  • Customer focus and ownership, use of own initiative and a proactive approach to work.
  • Familiar knowledge of ITIL processes.
  • Experience in notification/alerting tools.
  • Experience in Incident Management platforms such as FreshService etc.
  • Experience in managing escalations in crisis situation
  • Background and experience in one or many of the IT domains below is beneficial:
    • A. Network
    • B. Data center
    • C. Cloud service
    • D. IT security
    • E. Data warehouse

JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

  • Responsible to design OG Game and functions
  • Study market/industry trend
  • To take board ideas and needs into products and features to meet company’s goal
  • To finish Live Game/function/UI design on time
  • To communicate with Creative & SI team to develop product
  • To enhancement existing product function/features

Requirements:

  • Design game UI/UI/logic, product/function improvement
  • Prototype tool, or creative tool
  • Work Experience - over 3 years
  • Knowledge - UI/UX/game logic/function logic
  • Abilities - critical thinking, Flexible thinking
  • Skills - Prototype tool(Axure), or creative tool,
  • Work Environment - office/WFH
  • Physical Demand - laptop/desktop/working phone/testing device
  • Performance Expectations - handle product UI/UX/logic/function

JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

  • We are looking for a Software Development Engineer in Test (SDET) that is responsible for creating or suggesting programs for test automation.
  • Design, development, and implement automated tests in an ATDD (Acceptance Test Driven Development) setting.
  • Write clean and well designed automated tests using Selenium, Cucumber, Java or other tools.
  • Execute test automation solutions in accordance with enterprise standards and within development and operational guidelines.
  • Take charge and guide other testers in automation and software engineering principles.
  • Carry out and Perform reviews of automation and application code and present test results to project teams.
  • General QA support when investigating defects, performing demos, etc.
  • Develop in-depth system and application knowledge to provide higher test quality and coverage.
  • Constantly evaluate and renovate the test automation strategy and approach.
  • Participate and collaborate if necessary to the development team in creating user stories and development of acceptance criteria for the user stories.
  • Research and implement tools that support faster delivery with high quality.

Requirements:

  • Bachelor’s degree in engineering or equivalent work experience
  • Minimum 5 years of hands-on QA Experience. Solid working knowledge of QA concepts and methodologies.
  • Minimum 2-3 years hands-on experience developing test automation or combination of development in Java and test automation experience using Selenium Webdriver or similar tools
  • With 2 years experience with automated testing of web and/or mobile applications
  • Experience on test automation of APIs (SOAP/REST services) and with complex XML/JSON, SQL transactions
  • Proficient with developer tools and IDEs, such as Eclipse and git for developing on the Java stack
  • Strong communication collaboration and influencing skills to drive change
  • Ability to debug and resolve difficult technical problems
  • With 1+ years of hands on scripting/coding experience in any one of the below: Java, Spock, Groovy, Selenium, Gatling, Junit, Geb, Cucumber, C++, .Net, APPIUPM, Perfecto
  • Stay up-to-date on emerging technologies.

JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

  • We are looking for a QA Manager that is responsible for guaranteeing a level of quality for the end client, testing software, analyzing bugs and issues to help the software development team identify the problems early in the process.
  • Devise procedures to inspect and report quality issues.
  • Monitor all operations that affect the quality.
  • Supervise and guide inspectors, technicians, and other staff.
  • Assure the reliability and consistency of production by checking processes and final output.
  • Appraise customers’ requirements and make sure they are satisfied.
  • Report all malfunctions to production executives to ensure immediate action.
  • Facilitate proactive solutions by collecting and analyzing quality data.
  • Review current standards and policies.
  • Keep records of quality reports, statistical reviews, and relevant documentation.
  • Ensure all legal standards are met.
  • Communicate with external quality assurance officers during on-site inspections.
  • Create initial and detailed test cases and reports.
  • Escalate issues to internal teams such as Mid, Senior, or QA Leads to come up with solutions.
  • Participate in the execution of testing and investigating of bugs found.
  • Knowledgeable in a step-by-step process of creating bug tickets.
  • Should know the priority and severity of the bugs.
  • Always look for the system requirements to make sure that you are testing the right product.

Requirements:

  • Must have at least 5-10 years of working experience in QA.
  • With people management experience.
  • Have the ability to plan, organize, and structure work.
  • Highly skilled in Excel, Word, and other word processing software programs.
  • Hands-on experience within databases, web development, and user support.
  • Background in Web Application Development, Flash Development, and Mobile Application Development.
  • Knowledge of different Operating Systems (Windows, macOS, Linux).
  • Showcase good analytical and evaluative skills in tasks.
  • Showcase good written and oral communication skills.
  • Ability to do multitasking.
  • ONLINE CASINO BUSINESS Experience is a HUGE PLUS!

JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

  • Lead the team for day to day monitoring of alerts in event management system and act as an escalation point for any major incident and critical changes in the event monitoring. Monitor and audit the event logging and reporting.
  • Infrastructure Monitoring:

    • Properly collect and store relevant data on performance metrics, service levels, server status and both planned and unplanned system outages.
    • Develop and maintain an overall monitoring program to ensure work tickets are completed in a timely manner
    • Responsible for informing Management and Support teams about operation performance and service availability
    • Generate reports for management regarding service availability, uptime, and adherence to Standard Operating Procedures and metrics etc.
  • Application Monitoring:

    • Lead and priorities the Application Support team’s workload
    • Maintain application monitoring, performance tuning and testing
    • Provide input to administering and maintaining all production and internal environments
    • Lead a team to monitor services and respond to graph/log anomalies, system alerts. Identify issues according to SOPs and experience, escalate identified issues for resolution when necessary
  • Data Center Monitoring:

    • Oversee asset and equipment maintenance and inventory of the data center; such as managing and installing upgrades, troubleshooting and installation of hardware, servers, cabling, components, accessories etc.
    • Respond to troubleshooting and maintenance requests regarding facilities, infrastructure of data center
    • Maintains an updated, accurate asset list of all hardware equipment and tagging/labelling
  • Service Operation:

    • Required to perform process automation that helps to improve the current workflow.
    • Responsible for managing and coordinating the NOC team.
    • Responsible for supervising documenting and escalating events and incidents to proper management.
    • Practice daily ITIL methodology and related practices like Incident, Event, and Change Management.
    • Manages archives and inventories, including keeping detailed records of data on inventory.
    • NOC Lead supervise the work of junior employees to ensure that operation requirements have been properly implemented and procedures carefully followed.
    • Develops strategies to promote team member adherence to company regulations and performance goals

Requirements:

  • Bachelor’s Degree in an IT-related field is preferred.
  • Strong leadership skills, can motivate team members and comfortable in giving constructive feedback
  • Working knowledge in ITIL policies and best practices
  • Working knowledge on Service Management tools, Event Management tools and other key system monitoring applications.
  • 3-5 years of relevant experience supporting and monitoring network systems, servers, database or storage in an enterprise environment. Previous NOC experience is strongly preferred.
  • Excellent documentation, organization and time management skills with prior experience in managing and leading a team.
  • Excellent written and oral communication, with excellent interpersonal skills.
  • Experience in infrastructure monitoring management and implementation
  • Programming Skills (Java, PHP, VB, CSS, etc.)

JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

  • Assist Team Leader in coordinating and leading team
  • Responsible for OG Live Game related enhancement and bug fixing
  • Responsible for technical Consulting for Product team
  • Responsible for providing solutions for product design
  • Responsible for being able to handle multi technical development
  • Developing functions as requirements and timeline for `Live-Game`.
  • Maintain applications of `Live-Game` within OLA/SLA.
  • Formulate action plan and solutions for ‘Live-Game’ maintenance.
  • Formulate action plan and solutions for ‘Live-Game’ system function development.
  • Formulate action plan and solutions for ‘Live-Game’ troubleshooting on incidents and problems.
  • Version control via `GIT`.
  • Contribute completed technical documents.
  • Ensure end-to-end service quality can meet the defined OLA/SLA.
  • Analysis requirements and define developing items.
  • Enhance team’s performance and technological level.
  • Be able to process incidents and problems within OLA/SLA.
  • Provide Support 24/7 through shifting schedule or on call as business need and determined by management

Requirements:

  • Have 7 years actual developing experience with Java spring framework.
  • Have 7 years actual developing experience with Restful API development.
  • Have 5 years actual developing experience in API functions development.
  • Have 5 years actual developing experience with MySQL.
  • Have 5 years actual operational experience with system service maintenance.
  • Have 3 years experience in analysing data flow.
  • Have independent thinking.
  • Have problem analysis and resolution capabilities for troubleshooting and debugging.

JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

  • Developing needful application for `database` operations and maintenance
  • Ensure `database` capacity and utilization within standard
  • Execution and deployment of `Change Request` which is related to `database`
  • Formulate action plan and solutions for ‘databases’ functions development
  • Formulate action plan and solutions for ‘databases’ troubleshooting on incidents and problems
  • Version control via `GIT`
  • Contribute completed technical documents
  • Ensure end-to-end service quality can meet the defined OLA/SLA
  • Be able to process incidents and problems within OLA/SLA

Requirements:

  • Have 5 years actual developing experience with 1 of programming languages as follows:
  • a. Java spring
    b. PHP lumen/Laravel
    c. Python
    d. Perl

  • Have 5 years actual developing experience with 1 of databases as follows
  • a. MySQL
    b. PostgreSQL
    c. Oracle

  • Have 1 years actual experience with Redis or MongoDB
  • Have 2 years actual experience with RDS on cloud service :
  • a. Aliyun
    b. AWS
    c. GCP

  • Have 5 years actual operational experience with database service maintenance
  • Have 5 years actual developing experience in API functions development
  • Have 3 years experience in analyzing data flow
  • Have independent thinking
  • Have problem analysis and resolution capabilities for troubleshooting and debugging

JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

  • We are looking for a Software Development Engineer in Test (SDET) that is responsible for creating or suggesting programs for test automation.
  • Design, development, and implement automated tests in an ATDD (Acceptance Test Driven Development) setting.
  • Write clean and well designed automated tests using Selenium, Cucumber, Java or other tools.
  • Execute test automation solutions in accordance with enterprise standards and within development and operational guidelines.
  • Take charge and guide other testers in automation and software engineering principles.
  • Carry out and Perform reviews of automation and application code and present test results to project teams.
  • General QA support when investigating defects, performing demos, etc.
  • Develop in-depth system and application knowledge to provide higher test quality and coverage.
  • Constantly evaluate and renovate the test automation strategy and approach.
  • Participate and collaborate if necessary to the development team in creating user stories and development of acceptance criteria for the user stories.
  • Research and implement tools that support faster delivery with high quality.

Requirements:

  • Bachelor’s degree in engineering or equivalent work experience
  • Minimum 5 years of hands-on QA Experience. Solid working knowledge of QA concepts and methodologies.
  • Minimum 2-3 years hands-on experience developing test automation or combination of development in Java and test automation experience using Selenium Webdriver or similar tools
  • With 2 years experience with automated testing of web and/or mobile applications
  • Experience on test automation of APIs (SOAP/REST services) and with complex XML/JSON, SQL transactions
  • Proficient with developer tools and IDEs, such as Eclipse and git for developing on the Java stack
  • Strong communication collaboration and influencing skills to drive change
  • Ability to debug and resolve difficult technical problems
  • With 1+ years of hands on scripting/coding experience in any one of the below: Java, Spock, Groovy, Selenium, Gatling, Junit, Geb, Cucumber, C++, .Net, APPIUPM, Perfecto
  • Stay up-to-date on emerging technologies.

JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

  • Deploy functional networks (LAN, WLAN, WAN)
  • Configure and install routers and other network devices
  • Monitor network performance and integrity
  • Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
  • Create, oversee and test security measures (e.g. access authentication and disaster recovery)
  • Maintain complete technical documentation
  • Suggest improvements to network performance, capacity and scalability
  • Implementing new network solutions and/or improving the efficiency of current networks
  • Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
  • Configuring firewalls, routing and switching to maximize network efficiency and security
  • Maximizing network performance through ongoing monitoring and troubleshooting
  • Investigating faults in the network
  • Updating network equipment to the latest firmware releases

Requirements:

  • Bachelor’s degree in Computer Information Technology, a related field of study, or equivalent work experience
  • Minimum of 1-3 years of working experience in the related field
  • CCNA Certification is required and CCNP is a plus
  • Excellent verbal and written communication skills in English
  • Advance WAN knowledge
  • Experienced configuring Cisco switches, routers and firewalls or any related network brands
  • Advance understanding in STP, VLAN, Inter-VLAN, Link state and Dynamic Routing Protocols
  • Advance knowledge in Network Monitoring Tools
  • Makes recommendations on changes in hardware and network configuration to improve delivery and availability of service.
  • Sharp troubleshooting skills
  • Creates and maintains existing documentation as it relates to network configuration, network mapping and processes
  • Reviews work for compliance within the established guideline of national and international standards organization
  • Serves as essential personnel and provides assistance in the event of an emergency
  • Performs other duties as assigned
  • Stays informed of new developments and technologies

JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

  • Responsible for Monitoring System Setup and Configurations
  • Responsible for Stability and Availability of Monitoring System
  • Responsible for all System Events Being Monitored
  • Responsible for Events Statistics Report
  • DUTIES AND RESPONSIBILITIES:
    • Infrastructure Monitoring:
      • Provide 24-hour Operation Monitoring and alarm reporting by utilizing infrastructure monitoring
      • technologies and surveillance software. (Server, Network, Application, Api, Firewall,Security, Database etc.)
      • Fault Handling and escalation (identification and responding to faults on system and network, handling escalation through to resolution).
      • Creation of daily availability and performance monitoring reports
    • Application Monitoring:
      • Responsible to monitor all video stream through mobile and desktop, dealers applications, players count, websites and back office and ensure the availability 24 hours.
      • Responsible to monitor application events running on systems/servers
      • Website monitoring and end user experience
      • Perform functionality testing on all products on both mobile and desktop; and proactively monitor changes
    • Data Center Monitoring:
      • Maintain proper housekeeping to Data Centers, Intermediate Racks and storage rooms.
      • Monitor and maintain environmental controls such as temperature and humidity inside Data Center Room.
      • Monitor and troubleshoot resource threshold alerts.
      • Monitor and track human activities and as well changes inside the room or rack cabinet.
      • Provide and track the security access for data center
    • Service Operation:
      • Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Supervisor/Team Leader.
      • Correlate event tickets for any business impacts that may lead to an incident.
      • Practice daily ITIL methodology and related practices like Incident, Event, and Change Management.
      • Ensure timely resolution to event tickets and regular follow-up to support team.
      • Responsible for documenting and escalating events and incidents to proper management by
      • creating tickets using ticketing system until reaching resolution.
      • Participate in reviewing the details and information of tickets
      • Work with internal and external technical and service teams to create and/or update knowledge base articles.
      • Properly collect and store relevant data on performance metrics, service levels, server status and both planned and unplanned system outages.
      • Active updating on worksheets and create and/or update knowledge base articles.
      • Ensure the team can process incidents and problems within OLA/SLA.
      • Provide Support 24/7 through shifting schedule or on call as business need and determined by management

Requirements:

  • Have 3 years actual operational and maintenance experience with 2 of operating system follows:
    • a. CentOS
    • b. Windows Servers
  • Have 3 years actual operational and maintenance experience with 1 of databases as follows:
    • a. MySQL
    • b. PostgreSQL
    • c. Oracle
  • Have 3 years actual experience on backup and restore on operating systems and databases.
  • Have 3 years actual experience on system architect and integrations with 2 actual cases.
  • Have 1 years actual operational experience with RDS on cloud service:
    • a. Aliyun
    • b. AWS
    • c. GCP
  • Have 1 years experience in analysing data flow.
  • Have strong knowledge on TCP/IP.
  • Have strong knowledge on Computer-science-introduction.
  • Know how to develop with `bash shell script`.
  • Know how to use `Jenkins` with actual operational experience.
  • Have 3 years experience in PHP installation and configuration.
  • Have 3 years experience in NGINX installation and configuration.
  • Have 3 years experience in Java installation and configuration.
  • Have independent thinking.
  • Have problem analysis and resolution capabilities for troubleshooting and debugging.

JOB DESCRIPTION & REQUIREMENTS

Duties and Responsibilities:

  • Work with product/users to define system requirements
  • Prepare detailed specifications for system development or software packagesPerforms systems design work to develop applications meeting the business requirements of users
  • Prepares complex system specifications to meet user requirements
  • Work with the project manager to document the project vision and the project scope
  • Elicit requirements using interviews, document analysis, requirements workshops and business analysis
  • Write requirements specifications using natural language simply, clearly, unambiguously, and concisely
  • Decompose high-level business and user requirements into functional requirements, specified in an appropriate level of detail suitable for use by those must base their work on the requirements
  • Work closely with developers and a variety of end users to ensure technical compatibility and satisfaction
  • Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable
  • Manage requirements traceability information and track requirements status throughout the project
  • Manage changes to baselined requirements through effective application of change control processes and tools
  • Identify ways to assist project management in project planning through requirements development and analysis

Requirements:

  • System Analyst I – At least 1 year experience in a system analyst role
  • System Analyst II – At least 3 years experience in a system analyst role
  • System Analyst III – At least 5 years experience in a system analyst role
  • Must have extensive experience using Microsoft products (Word, Excel, Powerpoint, Visio, Project) for professional documentation
  • Must have experience using UML to document system design
  • Must be conversant with systems development lifecycle principles
  • Must be able to relate to large information-based organizations and comfortable dealing with senior executives from a variety of cultures
  • Must have excellent oral and written communication skills in English
  • Must have experience of front end and backend programming language such as HTML5, CSS, Javascript, Wordpress, Laravel, .net, C#, Java, IOS and android tools
  • Extensive knowledge of system development life cycle (SDLC), Agile and utilization in system development projects
  • Proven ability to conduct independent research by analyzing relationships among several parts of a problem or situation